Refund policy
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Return Policy
We maintain a 30-day return policy. This means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.To start a return, you can contact us at rineerjal@gmail.com. Please note: returns must be sent to the following address: [INSERT RETURN ADDRESS]If your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.For any questions about returns, you can always contact us at rineerjal@gmail.com.Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it for you.Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.Sale items or gift cards, unfortunately, cannot be returned.Exchanges
The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return has been accepted.EU 14-Day Statutory Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a reason. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.Refunds
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will automatically be refunded within ten business days via the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at rineerjal@gmail.com.
We maintain a 30-day return policy. This means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.To start a return, you can contact us at rineerjal@gmail.com. Please note: returns must be sent to the following address: [INSERT RETURN ADDRESS]If your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.For any questions about returns, you can always contact us at rineerjal@gmail.com.Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it for you.Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.Sale items or gift cards, unfortunately, cannot be returned.Exchanges
The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return has been accepted.EU 14-Day Statutory Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a reason. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.Refunds
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will automatically be refunded within ten business days via the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at rineerjal@gmail.com.